FAQ

I’d like to know about the delivery time and shipping fees.

The delivery time varies depending on the destination region, but it usually takes about 2 to 10 days. Shipping fees vary depending on the product and the destination region, and can be confirmed on the checkout page.

If there is an issue with the product I received, what should I do?

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has received. Please refer to Refund Policy for more details.

How do I know if my order is confirmed?

You will receive confirmation at the email address you entered during checkout. If you did not receive an email confirmation, please contact us.

What if I entered the wrong information?

Please contact us immediately if you have entered the wrong information during checkout.

How can I pay for my order?

We accept payment via credit cards, Apple Pay, Google Pay, Amazon Pay, Shop Pay, PayPal.

What sizes are the prints?

We offer different sizes for each product, which can be selected on the product page.

What if I didn’t receive an email?

If you have not received an order confirmation, please check that you have provided us with the correct email address. Occasionally, emails may be diverted to your spam or junk mail folders.

Are the prints copyrighted?

Yes. All prints at Kanji Art are for personal use only and are not to be shared, sold or used commercially in any way.